Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM Service Delivery & Support Process Overviews - Integrated ITSM Framework (CobiT, COSO, ITIL & ISO) - ITIL Process Charter Template - Process Maturity Advanced Self Assessment Workbook - Roles & Responsibilities (ARCI) Template All templates include specific examples and guidelines for accelerated

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service to their customers. Knowledge Base Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution. SLA Management Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations. Account & Contact Management Track and manage all your customer accounts and their contact information, and thereby improve

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service levels are met. StableNet gives organizations the security that their IT systems do support vital business processes and revenue generation With StableNet Express, you can comprehensively monitor your entire business critical network, system and application environments. StableNet Express helps you to understand the health of network devices and services. As a powerful management solution it can manage problems before they become critical

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Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. It is designed to provide you with the right tools to help meet your exact workflow requirements. The Service Desk`s clean interface and intuitive nature provides end users and analysts/technicians a seamless and efficient working environment

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service improvement program tasks, milestones, Key Goal Indicators (KGIs) and detailed activity descriptions - Completed example measurement workbooks for ITIL Service Support processes; linked to IT objectives and business goals - Prioritized attention to IT service gaps using specific criteria, thresholds and weights - IT services environment criteria for evaluating maturity levels of documentation, communications, process integration, skills,

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levels of service delivery, support and increase customer satisfaction. Based on the ITIL framework and ITSM best practices, this tactical, cost-effective solution helps IT organizations record, maintain and report on infrastructure configuration items (CIs) including applications/software, devices/peripherals, servers, databases and related IT documentation. - Record and maintain CI attributes & IT service dependencies - Establish & track CI ownership

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